Social Software and Business Performance (Part 2)

In the first part of this post, we described the importance of user-recognized value (i.e. – the system helps users get the job done) as key to true adoption of social business software. As we continue to examine the Deloitte Report discussed previously, the point is made that in this new world of near-constant disruption […]

Social Software and Business Performance (Part 1)

Bill Ives has an interesting post on his Portals and KM Blog talking about a new research report from Deloitte called Social Software for Business Performance. Bill’s post focuses on the section of the report that deals with establishing proper metrics for social software impact, but we want to highlight other areas of the report […]